CaterBack RESTAURANT FOLLOW-UP SOFTWARE
Restaurant catering follow-up software

Turn Every Catering Order Into Repeat Business.

A bold, simple software platform for restaurants that captures customer information, sends personalized follow-ups, and helps drive future catering orders.

Single-location restaurants Multi-unit groups Catering-focused operators
Live Customer Journey
Catering Follow-Up Engine
Active
New Catering Order

Acme Dental Office

Order placed for office lunch · 35 guests · Thursday 11:30 AM

Day-After Check-In

Feedback and reorder touchpoint

A personalized follow-up asks how the order went and invites the customer to book again.

Future Outreach

Repeat order reminder sent

Automated message reaches out 30 days later with a personalized reorder prompt.

Future Revenue

Customer saved for repeat campaigns

Owner can view the contact, message history, notes, and reorder opportunities anytime.

100K+
Restaurants on ezCater
$420
Avg catering order value
97%
Operators expecting growth
29%
Higher retention with follow-up
Features

Built to help restaurants keep catering customers coming back

This software is made for one purpose: helping restaurants turn catering orders into long-term customer relationships and more future sales.

Automatic Thank-You Follow-Up

Send a personalized thank-you message right after every catering order so your customer feels taken care of from day one.

1-Day Post-Order Check-In

Follow up the day after the order with a message that asks how everything went and keeps your restaurant top of mind.

Repeat Order Campaigns

Automatically reconnect with past catering customers using personalized messages, smart reminders, and direct reorder links.

Customer Database for Owners

Store customer names, phone numbers, emails, businesses, past order details, and notes in one organized place.

Personalized Messaging

Use customer names, business names, order history, and timing to make follow-ups feel personal instead of generic.

Built for Restaurant Catering

Designed specifically for restaurants, catering departments, single locations, and multi-unit operators who want more repeat business.

How It Works

Simple for your team. Powerful for your sales.

01

Enter the customer info

When a catering order comes in, the restaurant inputs the customer's details, company name, order info, and notes.

02

The system follows up automatically

The software follows up after the order and again later for future catering opportunities — all on autopilot.

03

Turn one order into many

The owner keeps the customer information organized and can use it to drive repeat catering sales with personalized outreach.

Adding Customers

4 ways to get your catering customer into CaterBack

No matter how your catering order comes in — ezCater, phone, walk-in, or your own website — getting the customer into CaterBack takes less than 60 seconds.

✍️ Method 1

Type it in manually

Got a catering order by phone or walk-in? Open CaterBack, tap Add Customer, fill in the name, phone, email, and order details. Takes about 60 seconds. Done.

Restaurant Name
Acme Dental Office
Phone
(602) 555-0183
Email
sarah@acme...
Save Customer →
📸 Method 2

Take a photo of the order

Got a printed ezCater order sheet sitting on your counter? Point your phone at it. CaterBack's AI reads the customer name, phone, email, and order details automatically — no typing needed.

📷
Point camera at ezCater order sheet
or tap to upload a photo
AI reading order... fields auto-filled
🖥️ Method 3

Screenshot the order

Got your ezCater order open on your computer? Take a screenshot and upload it. CaterBack reads it the same way — customer info pulled out automatically in seconds.

ezCater_order_screenshot.png
Order #EZC-48291
35 guests
Acme Dental
$420.00
4 fields auto-filled from screenshot
📤 Method 4

Bulk upload from spreadsheet

Already have a list of catering customers in Excel or Google Sheets? Upload it directly. CaterBack imports your whole list at once — no re-entering customers one by one.

📊
customers.xlsx
Drop your Excel or CSV file here
✅ 47 customers imported 0 errors
🔥
However the order comes in — CaterBack handles it.
ezCater. Phone orders. Walk-ins. Your own website. Screenshot or photo. Manual entry or bulk upload. It all ends up in one clean customer database ready for automatic follow-up.
What It Can Do

More than just follow-up messages

It can help restaurants create a more professional catering experience while building a real customer list they can actually use.

Thank-you texts and emails
Day-after service check-ins
Future order reminders
Personalized reorder links
Review request campaigns
Customer notes and memory
Office and company tracking
Simple owner dashboard
Results-Focused

Why restaurants will want this

  • Stop losing customer information after the event is over.
  • Create a consistent follow-up process without relying on memory.
  • Give owners a cleaner way to track who orders, when they order, and when to reach back out.
  • Help turn one catering order into an ongoing customer relationship.
Pricing

Simple pricing for restaurant operators

30 days free. Then $199/month. No setup fee. No contracts. Cancel anytime.

Best for restaurants serious about catering growth

Simple Pricing

Everything needed to start capturing catering customer information, automate follow-up, and build repeat business. Try it free for 30 days — credit card required.

  • 30-day free trial — credit card required
  • Software setup and onboarding included
  • Follow-up message system
  • Day-after customer outreach
  • Future reorder messaging
  • Customer storage and owner access
  • Two-way SMS — replies come to you
  • Spreadsheet export anytime
  • Cancel anytime — no contracts
Start With
30 Days Free
Credit card required
Then Just
$199
per month · cancel anytime
Start Free Trial →
Credit card required · No setup fee · Cancel anytime
Testimonials

What restaurant operators might say

"
This helped us stay in touch with catering customers without adding more work to our team. We started seeing repeat business faster.
MR
Maria R.
Catering Manager, Local Grill Group
"
We used to lose customer information after the order was over. Now everything is stored and easy to use for future sales.
DT
David T.
Owner, Single-Location Restaurant
"
The follow-up messages make us look professional and consistent. It feels like having an extra sales system working in the background.
NP
Nicole P.
Director of Catering, Multi-Unit Brand
FAQ

Questions restaurant owners will ask

Who is this built for?
Restaurants, catering teams, single locations, multi-unit groups, and operators who want to turn catering customers into repeat customers.
What information can be stored?
Customer name, phone number, email, company name, past order history, follow-up history, notes, and other important catering details.
What kinds of messages can it send?
Thank-you messages, day-after follow-ups, future catering reminders, reorder prompts, review requests, and other personalized outreach.
Can it work for repeat catering sales?
Yes. That is one of the main goals. It helps restaurants stay in front of past catering customers and drive future orders.
What happens when a customer replies to a message?
The reply comes directly to you — the restaurant owner or manager. CaterBack keeps the conversation going but you stay in control of every response.
How much does it cost?
CaterBack starts with a 30-day free trial — credit card required. After your trial it's $199 per month with no setup fee, no contracts, and no hidden charges. Cancel anytime.
See It In Action

Schedule a free demo

Book a free 30-minute call. I'll show you exactly how CaterBack works, walk you through the dashboard, and answer every question you have. No pressure. No pitch. Just the product.

30 minutes
Quick, focused, no fluff
🎥
Google Meet video call
Join from any device — no download needed
🍽️
Built for restaurant owners
I own a restaurant too — I speak your language
100% free — no obligation
See if CaterBack is right for your restaurant
Book My Free Demo →
Pick a time that works for you — available Monday–Friday
Coming Soon

Be first when we launch.

CaterBack is almost ready. Join the waitlist now and be the first restaurant in your area to get access. Or book a free demo to see it in action before we launch.

✓ Free to join — waitlist only ✓ Early access before public launch ✓ Founding member pricing locked in ✓ Built for single and multi-location restaurants ✓ We'll reach out to you personally
🎥  Prefer to see it first? Book a free demo
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